Pay Rent How To

How to Make a Payment

Payments made through the online payment portal will be assessed an Alternative Payment Convenience fee of $9.97, which will be reflected on your receipt.  Please note that payment by card is not required.  As always we also accept cash payments at the front desk.

1. Sign in using your email address & password.

2. Click “Pay Online & Skip the Line” & a Pop-Up Box will appear.

3. Click Renew and the portal assistant will ask “Renew for how many nights?”* After you enter the total nights, the system will generate a payment total.

4. The front desk will apply the payment by the end of day and email a copy of the receipt.

Troubleshooting

In the event you forget your username (the username is your email address) or password you can complete the registration process again, enter the security code that is sent to your email and gain access to the portal.

You can update your password by clicking ‘Portal Services’ and ‘Change Password’. You will need to create a new password for your account (10 character minimum) and confirm it, then click ‘Set Password’.

For properties with electronic keys, we can have them delivered to you, or if you wish to pick them up,
call us ahead of time and we will have your keys ready when you get here for quick pick-up.

If you experience any issues setting up your account or processing payment, please contact the front desk.

Reminders

*As a reminder, renewals for less than 7 nights will incur an additional $5.00 per day pro-rate fee.

** This total includes a $9.97 convenience fee which will be applied to your receipt.

The payment responsibilities remain the same, your rent is late if it is not paid by 12:00 p.m. on the day that your rent is due and will accrue late fees as applicable. If you make a payment after office hours, it will be applied the following business day.

If you experience any issues setting up your account or processing payment, please contact the front desk.