Some Kind Words for Staff
Reviewed: January 31, 2017
Siegel Suites Virginian - 130-140 North Virginia Street
Good afternoon! My name is Shelley Felix and I am a new resident at The Virginian in Reno, NV. I just wanted to pass on some positive feedback regarding the staff here – Amanda, Tammi, and the maintenance crew (Don, Nacho, and I believe one other?) This team has been FANTASTIC, from the time I came to see my apartment with Tammi, to any maintenance requests I've had since moving in! I’ve had a couple of little maintenance issues, and Tammi got right on my request and had maintenance take care of them in less than an hour! Paying rent is easy, no drama, Tammi is detailed and efficient, and explains any answers to questions I have clearly. Everyone here is so friendly and they all seem to genuinely care for the residents. I’ve worked in property management for years, and in Reno for the last 6 years, Amanda and her staff are THE BEST I’ve come across to date! I never feel “awkward” or like I'm bothering them. Every time I go to the front desk, Tammi and Amanda are welcoming and always have smiles on their faces! The maintenance guys always say hello if you see them in the building. They really are just an overall great team and I’m very glad I chose this property to call “home”, hopefully for many years! In today’s world, it is hard to find folks who know the meaning of “GOOD customer service”, but this team nails it, every time. I hope they are recognized for their efforts as they are very deserving! I plan on being here for a very long time, and I find a lot of comfort in knowing this staff are always here and ready to help! So GOOD JOB, MANY KUDOS, AND WITH SINCERE THANKS, to Amanda and her staff, for everything! :)
We’re Finally Home
Reviewed: December 18, 2016
Siegel Suites MLK - 100 S. Martin Luther King Blvd
My fiance and I moved in about a week ago. We have stayed at multiple Budget Suites and the Kensington Suites prior. This is, by far, the best option.. The apartment is an actual apartment with a turn key. Rose informed us upon moving in that the buildings themselves were originally built as loft, 1 and 2 bedroom apartments- it was not originally a Siegel. It certainly looks and feels more like home than any other weekly anywhere in town. Oh yeah, as if I need to list any more reasons why this place trumps every other- they have a rewards program, free to enroll on a computer in the office when you check in, that gives you points every time you pay rent. You can use the points to get free things online. So I don't know about all these other reviews but.. very happy couple here. Rose is great, and from what I've heard she is new to the property and from what I've seen, she's really helping to make it better around here. Thanks, Siegel! We're finally home.
Excellent Customer Service
Reviewed: June 18, 2016
Siegel Suites McDowell - 8225 West McDowell Road
I just wanted to send you a brief note to let you know that I have received exceptional customer service at one of your facilities. I put in a service call less than 24 hours ago for some minor issues in a 2-bed apartment that I am renting and not only did your onsite Manager, Scott, personally attend to one of the issues within an hour, but one of his maintenance representatives was at the unit first thing this morning to replace a leaky sink faucet and microwave. I was not at the place of residence at the time, but my daughter, was onsite and told me that the customer service that she received was outstanding. The maintenance technician was friendly, competent and professional. Since I have moved to this location just over 30 days ago, I have received excellent customer service from your Manager, Scott, Assistant Manager Bill and the entire front office staff and maintenance staff, even down to the Security personnel. I will be honest, I was not expecting to be this satisfied living in a temporary environment, but the experiences that I have had have been greater than those at even some of my long term residences. Thank you for hiring such friendly, competent and professional individuals to run your facility.
Siegel Suites McDowell
Reviewed: April 18, 2016
Siegel Suites McDowell - 8225 West McDowell Road
Just wanted to what a good job your doing! I've been living at your Phoenix, AZ (8225 W McDowell Road) Location that you just presently bought. Been here a long time and I must say that you've made it a nice place to live again! The management and personnel are good people!! THANK YOU!! A RESIDENT OF 12 YEARS NEXT MONTH. GOOD TO SEE YOU ALL CARE.
Siegel Suites Tropicana
Reviewed: December 17, 2015
Siegel Suites Tropicana - 3890 Graphic Center Dr
Hello we wanted to thank John, the regional manager, who we met at your Tropicana location. We pulled into town last week weary and tired in a UHaul. We rented a place by you because we recently moved back to Las Vegas from California after residing there for several years. We were helping family members, some of whom have since passed, so we thought it was time to come back here. I, myself, grew up and graduated high school from here and my husband, Mark, also lived here before. So we decided to move back here with our seven year old son, Mark Jr., in the hopes to give him a better life, while making it more affordable for us, especially at the holidays. While all of our stuff is in storage and with no transportation, it has been trying times to say the least. In the meantime, John was very kind in helping us with our stay. Hopefully we will be able to stay, while we get on our feet and establish residency, employment, and transportation again. I just wanted to say that all of your staff at Tropicana has been very very kind. Thank you all again. Merry Christmas to you!