Compliment
Reviewed: April 30, 2018
Cathy Willingham
Siegel Suites Twain IV - 446 E Twain Ave
I want to compliment one of your staff for the fantastic job she does. I have lived here at Twain 4 for almost a year and frankly the only reason that I picked here to live is because when I first came in looking for a place I meet Courtney. She has a wonderful personality and has always been helpful in any way she can. I have witnessed her spending her own money to buy things for the children that live here. I have donated food to Courtney because I know that she will give it to people in need. Courtney knows her residents and is always looking out for everyone. She has a soft spot for the kids and goes out of her way to ensure they are taken care of. It is a pleasure to have Courtney here, she is someone that you can talk to and it is obvious that she really cares. Thank you for taking the time to read this. I truly believe that people need recognition for the way they present themselves. You should be proud to have an employee who is such a great advertisement for your corporation.
Appreciation
Reviewed: April 23, 2018
Carolyn Storm
Siegel Suites Twain - 455 E. Twain Ave
This letter of Appreciation is to recognize the excellent customer service of your staff at Siegel Suites Twain. In particular your morning office staff member Victoria. I am retired from a quality corporate background and after suffering a stroke found myself in an unplanned transition. Since my residency of five months here at Twain Suites, Victoria has provided me with excellent customer service, always providing courteous prompt and timely feedback on relevant customer care issues. I think it is important when you meet someone with her qualities that you acknowledge it. She demonstrates a high degree of dedication and professionalism to her position, getting issues resolved and cultivating cooperative relations with residence, sharing knowledge and practices that eliminate confusion.
Friendly Staff
Reviewed: April 18, 2018
Ric St John
Siegel Suites Twain - 455 E. Twain Ave
My name is Ric, and I've lived at SS-1 since the first week of January, this year. Although the front office is always so helpful, one person in particular has made my stay here much more accommodating... Malik, in maintenance. Not only is he always so personable and friendly every time I see him, but he has assisted me in developing my own 'comforts'. One work order I placed was that the bath tub drain was taking over one hour to drain. Knowing how necessary my shower was to me, he immediately responded to my dilemma. After a few moments of snaking out the drain, Malik withdrew a ball of hair the size of an eclair!! Now, the most thoughtful gesture I have ever had anyone do for me. I am a graveyard employee. Malik knows from doing the drain, that I sleep in the front room, nearest to the TV. Even though the Sun does not hit my windows directly, it still brightens up my room, making it almost impossible to sleep. Was I ever surprised (and very appreciative) when Malik showed up outside my window one day, hanging a giant pre-fabricated screen. The blackout screen still allows enough light in, but diminishes the brightness exceptionally well, allowing me to sleep better. For that, I could never thank him enough. He has the 'kindness' gene, which means he does everything to try and please the tenants, including me, in a thoughtful and considerate manner. Every morning, when I arrive from work, he always gives me a polite greeting, after which we fist pound each other, much like I do with most of my other friends. And I am honored to be his friend, as well. My intended purpose with this email is to enlighten all of you who don't see what he means to this property. And if this doesn't open your eyes, then nothing will. I'm still here, as are many others I'm sure, because of him. Malik deserves to know, from all of you, just how valuable he is. Anything less is just disgraceful.
The staff is AMAZING!
Reviewed: March 19, 2018
Anonymous
Siegel Suites Virginian - 140 North Virginia Street
Compared to the other Siegel Suites, this by far is #1... WoW!! The staff is AMAZING! The rooms are quite and super clean, and I feel safe, and I love my view... Thank you
A Valued Service
Reviewed: March 19, 2018
John M
Siegel Suites Phoenix - 1241 North 53rd Avenue
My name is John Meissner, and for the past three weeks, I have been staying at your new Siegel suites location on 53rd Ave in Phoenix. The place has been under renovation and your staff has been most helpful at accommodating my busy schedule. Spring training has caused rooms to be extremely scarce these past few weeks, and your staff has been most accommodating. I would like to make particular note of one of your maintenance people, John Ferraro, has gone above and beyond to make my stay here as pleasant as possible, especially considering the renovation work being done. I am sure he is very busy, but he has made sure all of my needs are taken care of promptly, yet on my schedule. I would also like to note one of your helpful office staff. Unfortunately, I cannot remember her name. She is a very attentive and responsible young lady. I’ve stayed at one of your other facilities, and I can definitely say your business model offers the Phoenix area a valued service.